Memorat relata refero

Terms of sale

Last updated: 2026-07-28

Terms of sale

The seller is KANKOT spółka z ograniczoną odpowiedzialnością, al. Grunwaldzka 2, 82-300 Elbląg, Poland, entered in the register of entrepreneurs of the National Court Register kept by the District Court in Olsztyn, 8th Commercial Division of the National Court Register under KRS 0001045980, NIP 5783162660, REGON 525794226, EU VAT number PL5783162660, share capital 5 000,00 zł, paid up in full.

Contact: kontakt@memorat.eu. This is the only address for orders, complaints and withdrawal notices. We reply on working days.

These terms govern the sale of licences for the Memorat program. The version in force at the time you place your order is the one that binds.

The subject of the contract is a licence to use the Memorat program, that is, digital content. It is not a service, not a subscription and not access to a server. We keep no account for you, store none of your files, and provide no continuing service without which the program would stop working.

You install the program on your own computer and it runs entirely there. The licence key is checked locally, without contacting our server. That means, in particular, that the program keeps working even if we cease to exist.

The licence is named: issued to one identified person, who may use the program on every computer they use. It is not a per-device licence, and we do not limit the number of installations by that same person.

Use is perpetual: the version you received remains yours permanently and does not expire. Separate from that is the update window: for 12 months from purchase you are entitled to every new version. After that the program keeps running unchanged, but versions released later are no longer covered by the licence, and the program running on such a version returns to the free feature set. The window can be renewed for a further 12 months at the price in force on the day of renewal.

The Katedra licence covers five people named by the purchaser. The composition may be changed by writing to the contact address.

Not permitted: reselling, renting or passing the key to people outside the licence, publishing the key, or circumventing the licence check. Ordinary use, including in commercial and contract research projects, is permitted at no extra charge.

The program contains open source components whose licences are unaffected. The full list is included with the installer.

Windows 10 or Windows 11, 64-bit. A graphics card speeds up computation but is not required: every feature runs on the processor alone. The installation takes about 900 MB of disk space. Installing the program requires the rights to install software on the machine in question.

No internet connection is needed to run the program. One is needed only to download the installer and, optionally, to download additional models and to use an external AI provider if you configure one yourself.

Before buying you can try the program in its free feature set, which is exactly the same program without a key. We recommend doing so: it is the simplest way to confirm that the program works on your hardware and with your material.

We say this in the terms and not only in the marketing material, because it goes to the heart of what you are buying.

  • Detection of identifying information is assistive, not automatic. The program proposes replacements and a human confirms every one of them. Detection is unreliable: the same surname can be recognised in one sentence and missed in a very similar one. Responsibility for checking the result rests with the researcher.
  • The program supports pseudonymisation, not anonymisation. Pseudonymisation is reversible by definition. We do not claim that the result stops being personal data, and we issue no certificate to that effect.
  • We do not certify compliance with data protection law. Assessing whether a given processing operation is permissible is for the controller, which for the research material is you.
  • We promise no particular transcription accuracy. It depends on recording quality, the number of speakers and the acoustic conditions.

Prices shown on the site are gross and include Polish value added tax at 23%. That is the amount a consumer pays, with nothing added.

A purchaser holding a valid EU VAT number, including institutions and companies, is invoiced under the reverse charge procedure and pays the net amount instead, namely 72.36, 194.31 and 730.89 EUR. The purchaser then accounts for VAT in their own country.

Consumers in other European Union member states, including Germany and Austria, are charged Polish VAT. This is permitted for as long as our total annual cross-border sales to consumers across the Union stay below the 10 000 EUR threshold. Above it, the tax is due in the consumer's own country and we account for it through the OSS scheme; we will update this section and the price list at that point.

The binding price is the one stated in our confirmation of the order. A change to the price list does not affect orders already confirmed.

You order by writing to kontakt@memorat.eu, stating the licence variant you want, the name of the person the licence is to be issued to, and your invoicing details. The contract is concluded when we confirm acceptance of the order.

For academic institutions and other institutional purchasers we will, on request, issue a pro forma invoice for internal approval, followed by a VAT invoice with payment terms of 14 to 30 days. Payment is by bank transfer to the account shown on the invoice.

We send the licence key by email promptly after confirming the order, without waiting for the transfer to clear. You paste the key into the program's Settings; the paid features unlock immediately, with no reinstallation.

If you lose the key we will reissue it free of charge on request to the contact address.

This section applies to consumers, and to natural persons running a business where the purchase is not of a professional character for them. Institutional purchasers have no statutory right of withdrawal.

As a rule you have the right to withdraw from a distance contract within 14 days without giving a reason. It is enough to send the statement to kontakt@memorat.eu before the deadline expires.

The exception we have to warn you about. For digital content, the right of withdrawal is lost where performance has begun after you expressly consented to it beginning before the withdrawal period expires and acknowledged that you thereby lose that right. Because we send the licence key immediately, we ask for that express consent and acknowledgement when confirming the order, and confirm it back to you on a durable medium.

If you do not give that consent, we will send the key only after the 14 days have passed, and your right of withdrawal remains intact. The choice is yours and does not affect the price. Either way you can always try the program beforehand in its free feature set.

We are liable for the digital content conforming to the contract under the applicable consumer legislation, and towards other purchasers under the statutory warranty in the Polish Civil Code. We are liable for the program having the characteristics we described and for it running on the stated technical requirements.

Send complaints to kontakt@memorat.eu. Describe what the program fails to do, and give the program version and your operating system. We deal with a complaint within 14 days of receiving it and tell you the outcome within that time.

If the program does not conform to the contract you may require us to bring it into conformity. If we fail to do so within a reasonable time, if we refuse, or if the lack of conformity is material, you may declare a price reduction or withdraw from the contract. On withdrawal we refund the price within 14 days by the same means you used to pay.

We are liable for damage caused intentionally and within the limits set by mandatory law. Nothing in these terms limits liability for personal injury or liability towards a consumer to the extent the law does not allow it to be limited.

Towards purchasers who are not consumers we limit liability for damage other than intentionally caused to the amount of the licence price paid. We are not liable for lost profits, nor for the consequences of decisions taken on the basis of a result that was not checked by a human, and in particular not for identifying information left in a transcript that the program did not propose for replacement.

We recommend keeping backups of research material independently of the program.

The European Online Dispute Resolution platform was switched off on 20 July 2025 under Regulation (EU) 2024/3228, so we do not link to it.

A consumer may use out-of-court complaint and redress procedures, in Poland in particular the permanent arbitration court at the regional trade inspectorate, mediation by the regional trade inspector, or free assistance from the municipal or district consumer ombudsman. The register of authorised bodies is kept by the President of the Office of Competition and Consumer Protection.

We are not obliged to take part in proceedings before a consumer dispute resolution body and do not undertake in advance to do so, which does not rule out agreeing to take part in a particular case.

How we process data in connection with sales and correspondence is described in the Privacy notice. In short: the program sends your recordings and transcripts nowhere, and we have no access to them.

The contract is governed by Polish law. This choice does not deprive a consumer of the protection afforded by the mandatory rules of the law of their habitual residence.

Disputes with purchasers who are not consumers are heard by the court with jurisdiction over the seller's registered office. Disputes with consumers are heard by the courts determined under the general rules, and a consumer may also sue us where they live.

We may change these terms for good reason, in particular a change in the law or in how we sell. Orders placed before a change are governed by the version in force on the day the order was placed. Changes do not affect licences already granted.